PRIVACY POLICY | Urban Poetry

1. Introduction

At Urban Poetry PTY LTD, we are committed to protecting your privacy and ensuring that your personal information is processed securely and in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your information.

2. Purpose

The purpose of this policy is to inform you about how we handle your personal information and to assure you that we take your privacy seriously.

3. Scope

This Privacy Policy applies to all employees, contractors, and third parties who process personal information on behalf of Urban Poetry PTY LTD. Personal information includes, but is not limited to, names, contact details, financial information, and marketing preferences.

4. Information We Collect

We may collect the following types of personal information:

Identifiable information (e.g., names, email addresses)
Contact details (e.g., phone numbers, addresses)
Financial information (e.g., payment details)
Marketing preferences and feedback

5. Responsibilities

Management: Our Deputy Information Officers and department heads are responsible for ensuring compliance with this policy.
Employees: All employees are required to process personal data lawfully, fairly, and transparently in line with this policy and POPIA.
IT Department: The IT Department is responsible for implementing security measures to protect personal data.

6. Data Processing Principles

We adhere to the following principles when processing personal information:

Lawfulness, Fairness, and Transparency: We process personal data lawfully and transparently, obtaining consent where necessary.
Data Minimization: We collect only the necessary information required for legitimate purposes.
Accuracy: We ensure that your data is accurate and up to date, correcting inaccuracies promptly.
Storage Limitation: We retain your information only as long as necessary for its intended purpose or as required by law.
Integrity and Confidentiality: We apply appropriate security measures to protect your data from unauthorized access.
Accountability: We document our compliance with POPIA and conduct internal reviews.

7. Secure Handling of Data

We implement the following measures to secure your personal information:

Secure Systems: We use password-protected databases and encrypted devices for data processing.
Access Control: Access to your personal data is restricted based on job function and requires authorization.
Data Transmission: We use secure methods, such as encrypted emails, to transmit personal data.
Data Disposal: We securely delete or dispose of personal data that is no longer needed.

8. Data Breach Management

In the event of a data breach, we will:

Notify management and the IT department immediately.
Take necessary steps to contain the breach and mitigate its impact.
Conduct a full investigation and take corrective actions.

9. Policy Review

This Privacy Policy will be reviewed annually to ensure it aligns with legal requirements and best practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at info@urbanpoetry.com

11. Effective Date

This policy is effective as of 25/09/2024.